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RemoteIT Management from WolvesIT

RemoteIT Management

How RemoteManagement will help YOU

Monitoring: Servers, workstations, exchange, network equipment and connectivity.
Pro-active Maintainenance: Servers & desktops. Automation, patching, restart services, etc.
Remote Support: Servers & desktops.Rapid user assistance and remote maintenance.
Asset Tracking: Hardware, Software: Comprehensive reporting with electronic extract.
Customer Reporting: Automatic reporting on faults, status. Daily, weekly, monthly.

RemoteManagement helps WolvesIT:

Deliver awesome IT Support and increase uptime to customers
Promote, develop and increase sales within our customers businesses
Our Customers can operate their businesses more profitably
Our Customers Reduce threats to their businesses

RemoteManagement price breakdowns:

Please see below our package breakdowns and pricing.

Support Package	Bronze	Silver	Gold	Platinum
Summary	24-7 monitoring. Standard support charges	24-7 monitoring & protection, discounted support chargers, enhanced priority.	24-7 monitoring & protection, inclusive remote & onsite support, discounted charges, further enhanced priority.	The full priority service with everything included (subject to availability)
Price per computer per Month	£10	£16	£25	£50
Price per Day (30 days)	£0.33	£0.53	£0.83	£1.66
Minimum contract Term (30 day cancellation)	3 Months	3 Months	3 Months	3 Months
Response Time
Telephone Support	Normal availability	Within 6 working hours	Within 4 working hours	Within 3 working hours
On-site Support	Normal availability	Next working day	Within 8 working hours	Within 6 working hours
Contact Hours	Mon-Fri 8.30am to 5.00pm	Mon-Fri 8.30am to 5.00pm	Mon-Fri 8.30am to 5.00pm	Mon-Fri 8.30am to 8.00pm
Protection & Monitoring
Active 24/7 Systems Monitoring	Yes	Yes	Yes	Yes
Automatic System Updates	Yes	Yes	Yes	Yes
Anti-virus Software	£40 per year	Yes	Yes	Yes
Secure Online Backup	£40 per year	Yes	Yes	Yes
Support Chargers
Remote/Telephone Support (per 15 min blocks)	£12	£9	Yes	Yes
On-site Support per hour (min 1 hour charge)	£49	£39	1 hour included per month (thereafter £29)	Yes